Is my device compatible?
This technology is supported on Apple mobile devices that support ARKit (see below) or Android devices that support ARCore (click for a list).
Can I check out the experience before the premiere?
Yes! We hope that you will take advantage of our Practice Arena before the concert premiere. See the 360-degree view of Strings Pavilion, practice moving around the space, and enjoy a welcome message from our executive director.
How do I pause the concert, restart a piece, or jump to other pieces?
- Pause by double-tapping the artist’s image on your screen. Double-tap again to start playing again.
- To exit a piece and return to the menu, touch the small arrow in the upper right corner. From that menu you can select a different piece to view or replay one you’ve already started.
Does the experience use cellular data or require WiFi?
If possible, we recommend connecting to WiFi only for initial downloads. This is optional but it may speed up install times and help you avoid any cellular data charges. In order to avoid lags or reduced quality in playback, the concerts are not streamed live to your device. All concert data will be downloaded to your device for seamless playback and will automatically delete after the purchase expires (48 hours after premiere).
Why is Strings Music Festival beta-testing this technology?
Part of Strings’ mission is to present music in innovative ways and if there ever was a time for that, it is now! By exploring this technology with us you may be gazing into one future alternative for many other types of performances. Strings is the very first concert hall, and only the third-ever presenter, of this brand-new technology!
Can I listen on a bluetooth speaker or my home theater system?
If you have listened to other content from your phone, you can listen to this concert the same way. A home theater system or other external speakers may require an aux (auxiliary) cord or other form of connection.
- For bluetooth speakers: Prior to the performance experience (1) Turn on your smartphone’s or tablet’s Bluetooth, (2) connect your smartphone/tablet to your Bluetooth speaker.
Can I watch the concert on my Apple TV, smart television, or the like?
Yes, we have tested the system with a couple systems. If you have the ability to watch content from your phone/tablet on your TV, it will most likely work for these concerts.
- For APPLE TV: Turn on your television and your Apple TV device. On your smartphone or tablet, turn on “Screen Mirroring” by swiping down from the upper right hand corner (or swiping up from the bottom), then select your Apple TV. The ImmerSphere video and audio will be streamed to your Apple TV. Your device will still control the experience.
Pro tip: Turn on “Do Not Disturb” on your device before starting the performance.
I downloaded the app, but don’t see anything.
Top tips: make sure your device’s camera lens isn’t covered; don’t try while driving or walking further than about a 50-foot radius. If those don’t help, go to your phone’s Settings, and select the Hoverlay app. You should see a menu that says “Allow Hoverlay to Access.” Toggle options to enable access to the camera and your location while using the app.
I hear music but can’t see the performers.
Try moving your phone to see if you can find the stage. If not, hit the small arrow in the upper right corner to reload the stage.
I see video, but can’t hear music.
Check the volume level on your device and make sure your device is not in “Silent Mode” or “Vibrate Mode.” If using headphones, are they plugged in fully (or connected by Bluetooth)?
I’m still having technical issues.
First, make sure your device’s operating system is updated to the most current version. If that doesn’t help, delete the Hoverlay app from your device then reinstall it using the link in the email we sent you. If it’s just not working for you, please contact the Strings Box Office within 48 hours of the premiere for a full refund. Refunds will not be granted after the 48 hour window has passed.