Coronavirus (COVID-19) Update 3/20/20: At this time, Strings Music Festival has suspended all performances through May 1. Click here for a note from our Executive Director and see below for our detailed response to the Coronavirus situation.
At Strings Music Festival, our mission is to connect our community and its visitors with exceptional music experiences. Because we are a trusted gathering place, your health and safety while visiting us is of paramount importance. We are constantly reviewing and updating our policies to assure our patrons, artists, staff, and volunteers the safest, healthiest experience in our Pavilion and at our other official events. Here are highlights of our policies:
- First aid kits and AEDs (portable, life-saving devices designed to treat people experiencing sudden cardiac arrest) are readily available within our Pavilion and administrative offices at all times. Just ask any staff member or volunteer for their locations or follow the prominent signage.
- Our event staff includes medically-trained personnel certified in CPR and all staff and volunteers are able to assist in medical situations or emergencies of any sort.
- All restrooms provide soap and water for proper hand washing. Practice good hygiene (as we require of all of our staff and volunteers) and always wash your hands well: at least 20 seconds with soap and water.
- We provide hand sanitizer and/or wipes for our patrons within the Pavilion.
- After every single event a professional cleaning service provides a deep disinfectant clean throughout our venue.
- If you are feeling symptomatic, please do not attend our events. As always you may donate your tickets for a tax deduction.* You’ll be supporting the year-round nonprofit operations of Strings and you’ll be enabling other patrons to enjoy the show!
- Friendly security staff are present at most public performances in Strings Pavilion. They are there for your safety and the quality of your experience: feel free to ask them a question or just say hello.
- We work hard to keep parking lots and walkways as safe as possible, but this is a mountain environment and hazardous conditions can appear at any time. Please walk safely.
- There is a 10 m.p.h. speed limit on Strings Road, our private access to the venue and our parking lot. On show nights this area bustles with concertgoers: drive with care.
- We offer accessible parking and seating for patrons with disabilities and special needs. Just contact our box office at least 2 hours before showtime for any special accommodations you may require.
Coronavirus Update: March 20, 2020
ALL STRINGS MUSIC FESTIVAL SHOWS THROUGH MAY 1 ARE SUSPENDED. We are monitoring the developing Coronavirus (COVID-19) situation closely and are taking steps to keep our Strings community healthy. Once we reopen for performances, we will ask for your help in reducing the potential to spread this virus:
Please stay home if you are symptomatic.
If you feel the slightest bit under the weather— particularly fever, cough, sneezing, or shortness of breath— we ask that you do not attend our events. If you need medical help, please alert one of our staff or volunteers, being careful not to spread germs. You can also call the UCHealth Yampa Valley Medical Center Ask-A-Nurse line: 970-871-7878 (free and confidential, available 24 hours a day, 7 days a week). If you must leave during an event because you are not feeling well, please alert a staff member or volunteer so we can take appropriate action to help you get the care you need while we protect our other patrons, artists, volunteers, and staff.
In addition to our normal health and safety policies (above) here are additional steps we are taking:
- We have increased hours dedicated to our deep cleanings throughout the venue to assure we disinfect all high-touch surfaces, including countertops, door handles, and railings, and chair backs after each performance.
- Within our Pavilion and online we display official Centers for Disease Control and Prevention (CDC) signage to help prevent spread of germs (click to view) and identify the symptoms of COVID-19 illness (click to view).
- All staff and volunteers are committed to keeping their hands clean and sanitary and have been instructed to stay home if they are not feeling well.
Please join us in our efforts to keep everyone healthy by:
- Washing your hands frequently and thoroughly: always after using public transportation and before eating or drinking. Wash for at least 20 seconds with soap and water, and use an alcohol-based hand sanitizer to kill germs when you don’t have access to soap and water.
- Covering your nose and mouth with a tissue when coughing or sneezing (or an elbow or shoulder if no tissue is available). If you use a tissue, dispose of it in the trash immediately. Always wash your hands after.
- Not touching your eyes, nose, mouth, and face with unwashed hands.
- Considering elbow bumps, hand waves, or verbal greetings instead of handshakes.
- Refraining from visiting Strings if you are experiencing fever, cough, sneezing, or shortness of breath. We look forward to welcoming you back when you’re feeling better.
- If you are a person at high risk for serious illness from COVID-19, please familiarize yourself with the CDC’s recommendations for protecting yourself from transmission.
Strings will continue to follow guidelines from government agencies and our public health partners, including the CDC, the World Health Organization (WHO), the Colorado Department of Public Health & Environment (CDPHE), and Routt County Public Health. To reach the statewide CDPHE hotline, call 877-462-2911.
If Strings Music Festival or our governing public health officials determine one of our performances must be rescheduled or cancelled, we will follow our standard policies (click here for Terms and Conditions):
Rescheduled Events: Strings will contact you with the new date and time and provide instructions for admission (in most cases your tickets and seats will be valid for the new date). If you are unable to attend the rescheduled event, you must contact the Box Office within 72 hours of notification to receive a refund (excluding handling charge). Or you may choose to donate your tickets for a tax deduction.*
Canceled Events: Strings will refund ticket price (excluding handling charge) on cancelled events or you may choose to donate your tickets for a tax deduction.* If requesting a refund, purchaser is responsible for contacting Strings Box Office within two weeks of canceled event. No refunds after two weeks.
*Please consider donating your unused tickets. If you can’t attend, contact our box office at least 2 hours prior to the show to receive a receipt for your donation. You can even donate tickets to canceled shows, which helps offset the financial cost to Strings in each of these rare occurrences. All gifts are tax deductible within the limits of the law. You’ll be supporting the year-round nonprofit operations of Strings and (for rescheduled concerts) you’ll be enabling other patrons to enjoy the show!
Stay healthy and we’ll see you soon at a Strings Music Festival performance!