Frequently Asked Questions about
Strings Music Festival during the Pandemic

Have your refund policies changed?
Yes. We have launched new temporary policies that will be in effect for events as soon as we can re-open. Our policies are largely the same, but for canceled or postponed shows throughout the pandemic, they now include an option to receive a credit toward future performances. They also offer patrons the opportunity to receive a credit or refund if they are unable to attend for health reasons.

Which events are canceled this summer?
We have canceled all concerts, performances, and special events in the Strings Pavilion through the month of August. That includes all rental events hosted by other organizations within our Pavilion. Through August we have also canceled all Strings-presented events in other locations including the annual Kitchen and Garden Tour, Music on the Green performances at Yampa Valley Botanic Park, and many others.

Are events from September onward affected?
Not at this time. We will remain attuned to the pandemic and adjust our programming as needed. Strings will continue to follow guidelines from government agencies and our public health partners, including the Centers for Disease Control (CDC), the World Health Organization (WHO), the Colorado Department of Public Health & Environment (CDPHE), and Routt County Public Health.

How will you know when it’s safe to present concerts again?
We are in regular contact with other organizations across our community and within our industry nationwide to make sure we are anticipating future changes and that we are ready to reopen as soon as it is safe to do so. In the meantime— and throughout this pandemic— Strings will continue to follow guidelines from government agencies and our public health partners, including the Centers for Disease Control (CDC), the World Health Organization (WHO), the Colorado Department of Public Health & Environment (CDPHE), and Routt County Public Health.

Once concerts return, how will you assure patrons’ health?
In March, at the earliest onset of the pandemic response in Steamboat Springs, we implemented new health protocols to exceed guidelines set by government agencies. Once we reopen, we will offer protocols that meet or exceed all requirements for the health and safety of our patrons, staff, artists, and volunteers.

Are you offering online content during the pandemic?
You bet! We are curating the best performances and educational material from 33 years of Strings performers. Find a selection on our website (here). We’ll continue sharing throughout this pandemic and beyond. Sign up for our emails to receive new links approximately once a week.

How can I help?
Thank you for asking! Your contributions to Strings are as valuable to us now as ever. While we feel confident planning programs well into 2021 (our 34th year), your support helps to assure our staff can continue working to prepare for the day when we can once again present in-person performances. There are many ways to support Strings right now: click here to learn more.