Frequently Asked Questions about
Strings Music Festival during the Pandemic

Updated 9/8/20

Have your refund policies changed?
Yes. We have launched new temporary ticketing policies that will be in effect for events for the near future. Our policies are largely the same, but for canceled or postponed shows throughout the pandemic, they now include an option to receive a credit toward future performances. Our updated temporary policies also offer patrons the opportunity to receive a credit or refund if they are unable to attend for health reasons.

Are Strings programs happening this year?
YES! This summer we were pleased to unveil STRINGS RETUNED, our array of offerings for both live music and experiences you can enjoy at home. Now we’re planning for the future with Strings School Days for the 2020-21 school year plus more music and arts programs for the community. Sign up for our emails to be first to know when we announce new programs.

Are you offering online content?
You bet! We are curating riveting performances and educational material from 33 years of Strings performers. Find a selection on our website (here). We’ll continue sharing: Sign up for our emails to receive new links once or twice a month.

For your in-person events, how will you keep people safe?
In March, at the earliest onset of the pandemic response in Steamboat Springs, we implemented new health procedures to exceed guidelines set by government agencies. For all events we host, we offer protocols that meet or exceed all requirements for the health and safety of our patrons, staff, artists, and volunteers.

When will Strings resume larger concerts again?
We are in regular contact with other organizations across our community and within our industry nationwide to make sure we are anticipating future changes and that we are ready to reopen as soon as it is safe to do so. In the meantime— and throughout this pandemic— Strings will continue to follow guidelines from government agencies and our public health partners, including the Centers for Disease Control (CDC), the World Health Organization (WHO), the Colorado Department of Public Health & Environment (CDPHE), and Routt County Public Health.

Wasn’t the traditional summer festival canceled this summer?
Back in April we canceled all shows that had been originally planned for our 33rd annual summer festival as well as all rental events hosted by other organizations within Strings Pavilion. You can read our executive director’s letter about that cancelation. Since then we have announced new programs for 2020 to comply with social distancing guidelines and public health concerns. We continue to monitor the situation to determine when we can expand our offerings and begin to welcome larger audiences back into our Pavilion.

Are events from November onward affected?
Not at this time. We will remain attuned to the pandemic and adjust our programming as needed. Strings will continue to follow guidelines from government agencies and our public health partners, including the Centers for Disease Control (CDC), the World Health Organization (WHO), the Colorado Department of Public Health & Environment (CDPHE), and Routt County Public Health.

How can I help?
Thank you for asking! Your contributions to Strings are as valuable to us now as ever. Support from people like you is helping us weather a crisis like COVID-19, continue to provide programs that bring the joys and benefits of music and the arts to our community, and plan for the future. There are many ways to support Strings right now: click here to learn more.